What is the ISO 9001 quality management system and what are the benefits of implementation?
ISO 9001 is an international standard for quality management systems for which over a million certificates have now been issued to organisations across 187 countries. It can be used to help an organisation monitor and manage quality across all of its operations and show customers that they’re managing their business to achieve a consistently (high!) quality of goods and services.
The purpose of ISO9001 is to provide a set of requirements that, if followed, will provide you with confidence that your business can consistently provide good services that meet customers’ needs and expectations.
What are the benefits?
Quality management systems are an important tool in achieving excellence in an organisation and can provide a range of benefits to an organisation, including:
- Improved customer focus
- Increased customer satisfaction
- Satisfying the demand of current or prospective customers
- Retaining customers and attracting new ones
- Allowing you to be a competitive businesses in your marketplace
- Save time, money and resources through more efficient business practices.
Who is it suitable for?
The requirements of ISO9001 are generic so they can apply to organisations of all types and sizes. Many businesses are now finding that to gain contracts, their customers require all suppliers to have a certified ISO 9001 Quality Management System in place; it becoming a necessity in many sectors.
What does it cover?
The ISO 9001 requirements cover a range of areas but are based on eight fundamental principles. These are:
- Customer focus
- Involvement of people
- Process approach
- Systems approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships.
Why use ISO 9001?
Although some organisations have their own standards for quality management, ISO 9001 is internationally recognised and over a million other companies have used it to also create a successful quality management system. It ensures a level of consistency of quality that can be relied on by customers, and help your business succeed!