Elaine Rocca

Customer Service Advisor

I moved to the Northwest 10 years ago from Scotland and I've settled in nicely but do miss the place.  After leaving school I originally went into the hotel and catering trade but then decided to go into customer support and sales and I really enjoyed it.  I've being doing this for over 10 years now and love being able to talk to people for a living!

What I do at Newground

I work as a Customer Service Advisor in one of our core products – the Legislation Update Service - which helps businesses keep up to date with environmental and health and safety legislation.  I offer telephone demonstrations and love the buzz when talking to clients knowing how strong the product is and how much I can help them.

In my spare time

Outside work I love to spend time with my husband and 3 kids.  Me and my husband both enjoy swimming, walking and having a good look around car boot sales.  I also really like to cook and love experimenting with new dishes.  We do also try to make regular visits to Scotland as I still have many of my family still there.